Privacy Policy

1. Who we are

This Privacy Policy explains how our company, the operator of this store and the data controller for the personal data described here, collects and uses your personal data. If you have any questions, please contact us.

2. What data we collect

We collect the information you give us and information collected automatically, including:

• contact and identity details — name, email, phone number;
• delivery and billing addresses;
• order and payment information (we do not store full card numbers);
• account login details, if you create an account;
• messages you send us;
• technical and usage data — IP address, device and browser, and pages visited.

3. How we use your data

We use your data to process and deliver your orders, manage your account, provide customer support, send service messages and — where you have agreed — marketing, prevent fraud, and improve our products and the store.

4. Legal bases for processing

We rely on: performance of our contract with you (to fulfil orders); your consent (for marketing and non-essential cookies); our legitimate interests (to secure and improve the store); and compliance with legal obligations (such as tax and accounting).

5. Sharing with third parties

We share data only as needed with service providers acting on our behalf — payment processors, delivery carriers, IT and analytics providers — and with authorities where the law requires. We do not sell your personal data. Delivery timing handled by our carriers is described on the Shipping & Delivery page.

6. Cookies and tracking

We use essential cookies to run the store and, with your consent, analytics cookies to understand how it is used. You can manage your preferences through the cookie banner and your browser settings.

7. International transfers

Where data is processed outside the European Economic Area by our providers, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

8. Data retention

We keep your data only as long as necessary — order and invoice records for the period required by tax law, account data while your account is active, and marketing data until you unsubscribe.

9. Your rights

Under the GDPR you have the right to access, correct, delete or port your data, to restrict or object to processing, and to withdraw consent at any time. To exercise any of these rights, contact us and we will respond within the legal timeframe.

10. Complaints

If you believe we have not handled your data properly, you can complain to the State Data Protection Inspectorate of the Republic of Lithuania. We would appreciate the chance to resolve your concern first.

11. Data security

We use appropriate technical and organisational measures — encryption in transit, access controls and trusted providers — to protect your data against loss, misuse and unauthorised access.

12. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, and significant changes will be highlighted here.